Eg33 Privacy Policy – Personal Data Protection for Malaysian Players

1. Introduction & Scope

This Privacy Policy is published by eg33 ("we", "the Platform") and applies to all individuals who access the eg33-khelo.com website, register a member account, or use any services provided by eg33. By using the eg33 platform, you agree to the data collection and processing practices described in this Privacy Policy.

Eg33 is the data controller for personal information collected through this platform. We are committed to protecting the privacy of every Malaysian user and ensuring that your data is handled responsibly, transparently, and in full compliance with applicable Malaysian laws, including the Personal Data Protection Act 2010 (PDPA).

This Privacy Policy covers all data collected through: account registration, use of the eg33 platform, financial transactions, interactions with customer support, and use of the eg33-khelo.com website. This Policy does not apply to third-party websites or services that may be linked from the eg33 platform.

2. Data We Collect

2.1 Data You Provide Directly

When you register an eg33 account or use our services, you may provide the following information:

• Full name as stated on your Malaysian identity document (MyKad)
• A valid and active email address
• An active Malaysian mobile number
• Date of birth for age verification (18 years and above)
• Bank name and Malaysia bank account number for withdrawal processing
• E-wallet information (Touch 'n Go eWallet, GrabPay, Boost, ShopeePay, DuitNow) if used for deposits
• Any identity verification documents requested during the KYC (Know Your Customer) process

2.2 Automatically Collected Data

While you use the eg33 platform, our systems automatically collect certain technical information for security and service improvement purposes:

• The IP address of the device used to access eg33
• Web browser type and version
• Device type (smartphone, tablet, computer) and operating system
• Date, time and duration of each login session
• Gaming activity records including bets, wins, and losses
• Complete records of deposit and withdrawal transactions
• Cookie data and related tracking technologies

3. How We Use Your Data

Personal data collected by eg33 is used solely for the following legitimate and stated purposes:

3.1 Platform Operations

• Creating and managing your eg33 member account
• Processing deposits and withdrawals via your chosen Malaysian payment methods
• Verifying your identity for security and AML compliance purposes
• Provides access to all eg33 games and services
• Processing eg33 bonuses, promotions and VIP loyalty programme rewards

3.2 Security & Compliance

• Detecting and preventing fraud, money laundering and other unlawful activities
• Ensuring compliance with Malaysia's Personal Data Protection Act 2010 (PDPA)
• Conducting Age Limit verification and the required identity checks
• Maintaining transaction records for the period required under Malaysian law
• Providing information to Malaysian authorities when required by a court order or applicable law

3.3 Communication & Support

• Sending important notifications regarding your account, transactions, and security
• Providing 24/7 customer support in Bahasa Malaysia
• Sending eg33 promotional information via email or SMS (with your consent)
• Responding to enquiries and complaints submitted through eg33's support channels

3.4 Platform Improvement

• Analysing usage patterns to improve the eg33 user experience
• Testing and developing new features better suited to the needs of Malaysian players
• Conducting internal research on game performance and member satisfaction

4. Data Storage & Security

4.1 Security Infrastructure

Eg33 employs a multi-layered security infrastructure to protect the personal data of all Malaysian members. This includes 256-bit SSL encryption for all communications, encryption of data at rest on servers, enterprise-grade firewalls, a 24/7 intrusion detection system, and strict role-based access controls.

• Data is stored in data centres that comply with international security standards
• Automatic daily data backups are performed to prevent data loss
• Penetration testing is conducted periodically by independent security firms
• All eg33 staff undergo comprehensive data security and privacy training
• Access to member personal data is restricted to authorised staff within the specific scope of their roles only

4.2 Data Retention Period

Eg33 retains your personal data only for as long as necessary to fulfil the original purpose of collection or to comply with Malaysian legal obligations. Financial transaction records are kept for a minimum of 7 years in accordance with Malaysian financial regulations. Account data that has been inactive for more than 5 years will be deleted or anonymised in accordance with eg33's internal procedures.

5. Data Sharing

Eg33 does not sell, rent or disclose members' personal data to third parties for commercial or marketing purposes. However, there are limited circumstances where data sharing may occur for legitimate purposes:

5.1 Trusted Service Providers

Eg33 may share necessary personal data with carefully selected third-party service providers to support platform operations, including:

• Payment service providers – to process transactions via Touch 'n Go eWallet, DuitNow, GrabPay, Boost, ShopeePay and FPX
• Game software providers – to operate slots, baccarat, Sports Betting and Live Casino games
• Cloud service providers – for secure data storage infrastructure
• Audit and compliance firms – to ensure eg33 meets all applicable standards

All third-party service providers working with eg33 are required to sign data confidentiality agreements and to uphold data protection standards equivalent to those of eg33. They are prohibited from using your data for any purpose outside the scope of services provided to eg33.

5.2 Legally Required Disclosure

Eg33 will disclose personal data to Malaysian authorities when required by law or a valid court order. This includes requests from law enforcement agencies, Bank Negara Malaysia, or judicial authorities in the course of a lawful investigation. eg33 will endeavour to notify you of any such disclosure unless prohibited from doing so by law.

6. Financial Transaction Privacy

Financial transaction privacy is one of the most critical aspects of data protection for eg33 Malaysia players. We understand that your financial information is highly sensitive, and we take specific measures to safeguard it.

6.1 Payment Data Protection

• Bank account details and card numbers are never stored in plaintext within eg33's systems
• All payment processing via Touch 'n Go eWallet, DuitNow, GrabPay, Boost, ShopeePay, and FPX is handled through payment gateways holding PCI DSS security certification
• Eg33 does not store your full bank account or e-wallet number — only an encrypted token is used to facilitate recurring transactions
• Every financial transaction requires two-factor verification as an added layer of security

6.2 AML Compliance

Eg33 complies with the Anti-Money Laundering (AML) and Counter Financing of Terrorism (CFT) guidelines set by Bank Negara Malaysia. This means we are required to monitor and report suspicious transactions to the relevant authorities. Data collected for AML purposes is stored securely and used solely in the context of legal compliance.

7. Cookies & Tracking Technologies

Eg33 uses cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small text files stored in your web browser when you visit the eg33 website.

7.1 Types of Cookies Used

• Essential Cookies: Required for core eg33 platform functions such as login, session management and security. These cookies cannot be disabled.
• Performance Cookies: Collects information about how you use the eg33 platform to help us improve performance and the overall user experience.
• Preference Cookies: Remembering your preferences such as language (Bahasa Melayu), location and display settings for a more personalised experience.
• Analytics Cookies: Helps eg33 understand how members interact with the platform in aggregate, for the purpose of continuous improvement.

7.2 Cookie Controls

You can control and manage cookies through your web browser settings. However, disabling certain cookies may affect the functionality and your experience on the eg33 platform. For more information on managing cookies in your browser, please refer to the relevant browser help documentation (Chrome, Firefox, Safari, Edge).

8. Your Rights as a Data Subject

As an eg33 member and data subject under Malaysia's Personal Data Protection Act 2010 (PDPA), you have the following rights with respect to your personal data:

• Access Rights: You have the right to obtain a copy of the personal data we hold about you. Requests can be submitted by email to support@eg33-khelo.com.
• Right to Rectification: You have the right to correct any inaccurate or outdated data within a reasonable timeframe.
• Right to Erasure: Under certain circumstances, you have the right to request the deletion of your personal data, subject to applicable legal retention obligations.
• Right to Restriction: You have the right to request a restriction on the processing of your data under certain circumstances, such as when you dispute the accuracy of the data.
• Right to Portability: You have the right to receive your personal data in a machine-readable format for transfer to another service provider.
• Right to Object: You have the right to object to the processing of your data for direct marketing purposes at any time.
• Right to Withdraw Consent: You may withdraw your consent to data processing at any time without affecting the lawfulness of processing carried out prior to withdrawal.

9. Children's Privacy

The eg33 platform is intended for individuals aged 18 and above only. eg33 does not knowingly collect any personal data from individuals under the age of 18. If you believe we have collected personal data from someone under 18, please notify us immediately at support@eg33-khelo.com. eg33 will take prompt action to delete that data from our systems.

Eg33 employs multiple measures to verify user age during registration, including checks on the information provided and a rigorous KYC process where required. If there are grounds to believe that an underage user has accessed the platform, the account in question will be suspended immediately while an investigation is conducted.

10. Privacy Policy Amendments

Eg33 reserves the right to update or amend this Privacy Policy from time to time in line with changes to Malaysian law, industry practices, or platform enhancements. The date of the most recent update is always displayed at the top of this document.

For material changes that affect your rights, eg33 will send a notice to the registered email address on your account at least 14 days before the changes take effect. Your continued use of the eg33 platform after the amendment's effective date constitutes your acceptance of the updated Privacy Policy.

Eg33 encourages you to review this Privacy Policy periodically to stay informed about how we manage your personal data. The latest version of the eg33 Privacy Policy is always available on this page.

11. Contact the Privacy Officer

Eg33 has appointed a Privacy Officer responsible for ensuring compliance with this Privacy Policy and handling all data protection enquiries. If you have any questions, concerns, or wish to exercise your rights as a data subject, please contact:

• Privacy Officer Email: support@eg33-khelo.com (please state "Privacy Enquiry" in the email subject line)
• Live Chat: Available 24/7 directly within the eg33 platform – select the "Privacy & Data" category
• Response Time: eg33 aims to respond to all privacy-related enquiries within 14 business days
• Language: All privacy-related communications are fully available in Bahasa Melayu

If you are not satisfied with eg33's response to your privacy enquiry, you have the right to lodge a complaint with the relevant Malaysian Personal Data Protection Commissioner under the provisions of PDPA 2010.